Acceptable Use Policy

1. Who this policy applies to

This Acceptable Use Policy (“AUP”) forms part of the Terms of Service. It applies to everyone who uses FileMentra: workspace owners and members, people who send files without an account through Public Send, and guests who open a Room, a Vault, a file request, a transfer or a signature request. A workspace owner is responsible for making sure the people they invite follow it.

2. Prohibited content

You must not upload, store, send, request or share content that:

• depicts or promotes the sexual abuse or exploitation of children. We report such material to the competent authorities and preserve the evidence as the law requires;
• contains malware, ransomware, spyware, exploits or any code designed to damage, disrupt or gain unauthorised access to a system;
• is used for phishing, credential harvesting, impersonation, fraud, scams or other deception, including fake invoices, fake login pages and counterfeit documents;
• infringes copyright, trademarks, trade secrets, privacy, publicity or other rights of any person, or that you are not permitted to share under a contract or confidentiality duty;
• contains personal data that you have no lawful basis to process, including special categories of data such as health or biometric data collected without the required safeguards;
• threatens, harasses, stalks, doxes or incites violence or hatred against a person or a group, or promotes terrorism or violent extremism;
• facilitates the sale or distribution of illegal goods or services, including weapons, controlled substances or stolen data;
• is sexually explicit content shared with people who have not agreed to receive it, or intimate images shared without the consent of the person shown;
• violates sanctions, export control or anti-money-laundering laws.

3. Prohibited conduct

You must not:

• try to access another workspace, account, Room, Vault or file you have not been given access to, or probe, scan or test the vulnerability of the service except as allowed by our security policy;
• bypass or interfere with threat scanning, encryption, access controls, watermarking, rate limits, plan limits, delivery allowances or any other technical measure;
• overload, flood or disrupt the service, including by denial-of-service attacks or automated traffic that is not made through our published API within its limits;
• scrape, crawl or harvest data from the service, or use it to build a competing product;
• use FileMentra as a free public file host, content delivery network or bulk distribution channel for content unrelated to your work, or to send unsolicited bulk messages (spam) through invitations, transfers or requests;
• create accounts by automated means, share login credentials, resell access, or open multiple free workspaces to get around plan limits;
• misrepresent who you are, including in sender names, workspace names or messages to recipients;
• reverse engineer, decompile or disassemble the service, except to the extent the law expressly allows this despite this restriction.

4. Electronic signatures and data rooms

You may only send a document for signature if you are entitled to do so, and you may not sign in someone else's name. You may not use a Vault or Room to mislead a counterparty about what documents were made available, or remove or alter watermarks and the evidence FileMentra records about access and signing.

5. How we enforce this policy

We do not monitor the content of your files. Files are scanned automatically for malware when they arrive, and we review content when it is reported to us, when an authority contacts us, or when we see technical signs of abuse. When we find a breach, we choose the least severe measure that deals with it. Depending on the case, we may:

• remove or disable a file, a link, a transfer or a request;
• pause sending, delivery or guest access for a workspace;
• suspend an account or a workspace, or end it for serious or repeated breaches;
• block a network address that is attacking the service;
• report the matter to law enforcement where the law requires or allows it.

Where it is safe and lawful, we tell the person affected what we did, which rule or law it was based on and how to appeal. We may act without advance notice when there is a risk of harm to people, to other customers or to the service. More serious or repeated breaches lead to more serious measures.

6. Reporting and appeals

Anyone can report content shared through FileMentra on the Report abuse page, with or without the link, or by writing to office@esmb.rs. Include where you saw the content and why you believe it breaks this policy or the law. Knowingly false reports are themselves a breach of this policy.

If we act on your content or account, the notice we send contains a link to appeal. A person who did not take the original decision reviews the appeal, and we reverse the decision if it was wrong. Authorities follow our law enforcement guidelines.

7. Changes

We may update this policy to respond to new kinds of abuse or new laws. The version on this page applies from the date shown above.