Sign in and recover access

Sign in

Enter the verified email and password on Login. Accounts protected with MFA continue to a second step for a six-digit authenticator code or an unused recovery code. FileMentra does not reveal whether a failed public recovery request belongs to an account.

1. 1

   Open Login.

2. 2

   Enter email and password.

3. 3

   Complete MFA when requested.

4. 4

   Confirm the expected workspace and display name after entry.

Reset a forgotten password

Select Forgot password, submit the account email, and open the newest reset message. The reset token is single-use and time limited. After choosing a new password, sign in again and review active account security settings.

• Use a new password that is not reused elsewhere.
• Treat a reset email you did not request as a security signal.
• Contact the workspace owner if access was suspended rather than forgotten.